Support
SUTU IPTV & Stream Player — Support
Have a problem, feedback, or a feature request? Email us directly — we usually reply within 2–3 business days.
Email: yusuf.tnc@gmail.com
For faster help, include your device model, OS version, and a short description of the issue.
About the app
SUTU IPTV & Stream Player is a player that lets you watch your streams by signing in with your own IPTV subscription (server address, username, password). The app does not provide any content, channels, or subscription; all content comes from the provider you enter.
Frequently asked questions
I can't sign in
Make sure you enter the server address, port, username, and password exactly as provided by your IPTV provider. Try entering the server address in the form http://example.com:8080. If it still fails, confirm with your provider that your credentials are active.
My favorites / resume position don't appear on my other phone
Sync works between devices that sign in with the same IPTV server and username. Make sure both devices sign in with the same details and have an internet connection.
A stream won't play or keeps buffering
This is usually related to your IPTV provider's server or your internet speed. Try a different title; if the problem happens everywhere rather than on a single channel, contact your provider.
It can't find my Chromecast / AirPlay device
Make sure your phone and the TV/receiver are on the same Wi‑Fi network. Check that the app has been granted local network permission.
How do I delete my data?
Uninstalling the app deletes all on‑device data. To delete the favorites and watch records stored in the cloud (Firebase), email yusuf.tnc@gmail.com with your IPTV server address and username. See the Privacy Policy for details.